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Associate Client Project Manager in Phoenix, AZ at CIOX Health

Date Posted: 4/22/2019

Job Snapshot

Job Description

The Associate Client Project Manager is responsible for managing large clinical records exchange and chart review projects. A key aspect of the role includes liaising with Account Management and Operations to ensure the service delivery commitments CIOX Health has made to our clients are fulfilled. This role requires strong analytical skills and complex problem-solving skills.


• Manage multiple operational workflows simultaneously engaging both internal and external stakeholders to accomplish goals.
• Ability to work on multiple long-term projects concurrently including balancing resources and priorities to different projects along their life cycle.
• Provide full oversight to risk adjustment and quality related projects that provide significant impact to our health insurance clients. This primarily consists of risk adjustment analytics, healthcare medical records retrieval and chart review coding projects.
• Coordination and communication with client to ensure meeting of expectations and SLA’s.
• Partner with key stakeholders, primarily account managers and operations to understand project progress, expected project success, and data trends within each project
• Understand and have the ability to analyze project data to identify trends related to project goals and act accordingly within the organization
• Provide project support including facilitation, tracking and reporting on projects, and client deliverables
• Track and clearly communicate project metrics expectations, trends and expected outcomes to clients and client managers
• Work within CIOX Healthcare client project management framework, processes, and tools
• Support the creation and improvement of processes, procedures, and tools
• Track and report on client portfolio performance, providing a real-time, comprehensive, and prioritized view of all projects


• Bachelor’s degree required, with an emphasis in Business Administration, MIS, Operations, IT, Process Improvement, or Business Analytics.
• 2-5 years experience in Healthcare Technology, Medical Records, Health Information, preferred.
• Knowledge of Project Management principals, preferred PMP Certification or active PMI involvement

Demonstrated capability for problem solving, decision making, sound judgment, and ability to work independently
• Ability to quickly establish rapport, credibility, trust, respect throughout the organization, and be viewed as a team player
• Effective communication skills at all levels excellent communication of oral, written and presentation skills with the ability to conduct presentations comfortably to large groups, local and remote
• Excellent strategic thinking skills and rigorous analytical skills
• Experienced user of MS Office toolset (Word, Excel and PowerPoint)
• Professional and positive approach, Self-motivated, self-sufficient, collaborates well, team player, and diligent with attention to detail
• Assertive, adaptable, creative and a can do attitude and willingness to go the extra mile when required
• Understanding of Risk Adjustment and Healthcare/Health IT industry experience preferred but not necessary
• Prior experience in Account Management, Operations for a healthcare services company or Health plan operations desired
• Understanding of the principles and frameworks of successful project management from an account support perspective