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CPC Supervisor in Green Bay, WI at CIOX Health

Date Posted: 10/25/2018

Job Snapshot

Job Description

A CPC Supervisor for CIOX Health will assist the CPC Manager with all aspects of running a smooth and efficient operation in the Processing department. A CPC Supervisor will oversee and train employees in the processing department. Prepares and/or monitors workflow, quality and production.



Responsibilities

  • Responsible for upholding security and confidentiality regulations, company policies and procedures, and maintaining a high level of professionalism and good rapport with CIOX staff members.
  • Assist in selecting, interviewing, hiring and terminating employees
  • Performs quality reviews and assists in evaluations of employees
  • Responsible for training and orientation of employees in company, facility and region specific functions
  • Participate in counseling sessions of processing personnel and makes probationary or termination recommendations when necessary.
  • Reports and makes recommendations to manager regarding workflow, quality, and production, methods to increase productivity and performance issues.
  • Distribute workflow to processing personnel.
  • Position is the subject matter expert of the department performing work in accordance with departmental and CIOX Health policies and procedures.
  • Checks each set of records to ensure that proper information has been copied and that protected health information has not been inappropriately released.
  • Uses computer system for data entry, quality assurance and billing process.
  • Monitors Reject Queue returning orders to appropriate employee for correction and/or follow up.
  • Conducts business on the telephone as needed while maintaining excellent customer relations skills
  • Performs DVD/CD production for patient, requester and RAC orders
  • Answers day to day questions posed by employees, clients and requesters
  • Prepare and distribute month-end reports on the first work day of each month.
  • Attends mandatory employee in-service meetings and/or training sessions, if so directed.


Qualifications

  • High school diploma or GED equivalent required.
  • 2 years of Central Processing experience required.
  • Friendly, professional manner of communication. Good customer service skills.
  • Must have typing, keyboard, and computer experience. 
  • Medical Terminology class is strongly encouraged. 
  • Experience in the follow fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents.
  • Strong attention to detail is desired.  Ability to stay organized while working quickly.
  • Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
  • Passing annual Introductory HIPAA examination.  (Testing to be given annually in accordance with employee review.)

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