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Desktop Support Technician in Phoenix, AZ at CIOX Health

Date Posted: 11/30/2018

Job Snapshot

Job Description

CIOX Health, a leader in transforming the way health information is managed, is currently looking for a Desktop Support Engineer to deliver superior technical support to our Call Center and Medical Record Field Technicians. The ideal candidate will provide support and maintenance for Tier 1 IT/desktop support issues.


  • Provide first level technical support to customers.
  • Troubleshoot and determine service problems with web, email and other Internet applications.
  • Install, troubleshoot and determine issues with PC hardware, software and peripherals.
  • Troubleshoot and resolve customer complaints concerning technical problems with the system.
  • Receive, investigate, resolve and track trouble tickets in a timely manner.
  • Resolve/reset password and logon problems.
  • Resolve various printer and print job problems.
  • Setup users and resources on Active Directory.
  • Install, repair and configure to site specification new and used desktop computers.
  • Check-in/troubleshoot field tech equipment including computers and scanners.
  • Must comply with all aspects of the CIOX Health code of conduct including but not limited to Compliance with the Law and Regulations, Security Policies and Practices, Honesty and Fairness, Diversity and Respect, Conflict of Interest, Confidentiality, Health Care Fraud, Waste and Abuse.


  • High School Diploma
  • Six months or more experience in IT help desk or equivalent education.
  • Six months or more experience in a call center environment preferred
  • One year certificate from college or technical school preferred, but not required.
  • Ability to read prepared documents
  • Respond to inquiries or complaints from customers and regulatory agencies
  • Effectively present information to employees, customers and top management.
  • Ability to apply basic mathematical concepts.