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Outbound Agent in Reno, NV at CIOX Health

Date Posted: 2/12/2018

Job Snapshot

Job Description

CIOX Health is an established nationwide corporation. We are building on the success of today for the future. CIOX Health has a proven track record that goes back over 40 years when we helped establish the industry of release of information. We are advancing the way health information is managed and is a trusted partner in the management of protected health information. We specialize in Chart Retrieval Services, Credentialing Site Reviews, Electronic Medical Record Storage and Health Information Analytics. We continue to meet the growing demand for our services by expanding our network of skilled staff to provide our clients with immediate and secure professional services.

Position Description: The Outreach Agent is responsible for establishing making telephonic communication with the assigned medical provider offices to aid in CiOX Healths ability to retrieve medical records as needed.

Primary Duties:

Contact healthcare facilities across the country via telephone;

Build relationships with provider offices to ensure our service level agreements are met;

Request copies of medical records;

Overcome provider objections in an effort to schedule chart retrievals;

Set retrieval method by either Mail, Fax, Provider Portal, or make appointments for our scan techs to copy paper or electronic medical records;

Follow-up on initial contacts.

Complying with HIPPA (Health Insurance Portability and Accountability Act) ensuring the right to privacy for patients records;

Log all call transactions into the designated computer software system;

Meet minimum call volume and quality requirements for the position; Adhere to daily and weekly call goals as directed;

Maintain accurate record keeping and data management;

Maintain an excel spreadsheet of daily work as directed;

Other duties as assigned

Skills and Qualifications:

1 year of Call Center Experience, outbound call and/or sales call experience strongly preferred;

Strong verbal and written communication skills in English;

Telephone skills including the ability to speak clearly with a pleasant and professional tone.

Must be detail oriented and possess good organization skills;

Able to interpret and communicate information accurately;

Reliable and dependable work ethic;

Possess good judgment, patience and diplomacy;

Basic computer skills including Windows based applications (Word, PowerPoint, Excel and Outlook) and the ability to perform other basic computer functions;

Ability to work effectively in a fast paced workflow;

Ability to follow a call script;

Physical and Mental Requirements:

Ability to work full day schedules and weekly full-time hours;

Fluent ability to speak, read and write in English at an average volume and pace;

Must be able to work efficiently with potential surrounding distractions of other workers;

Ability to type at a slow to moderate pace using primarily the fingers;

Ability to hear average or normal conversations and receive ordinary information;

Average visual acuity is necessary to prepare or inspect documents or products, or operate equipment or machinery;

Physical abilities necessary to perform sedentary work; sitting most of the time; Ability to exert up to 10 lbs. of force occasionally;

Ability to work in an office environment with no hazardous or significantly unpleasant conditions;

Ability to apply common sense understanding to carry out detailed instructions and to deal with problems involving a few variables;

EEO Employer M/F/Vet/Disabled

Job Requirements

Not Listed


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