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Site Client Service Supervisor in Daytona Beach, FL at CIOX Health

Date Posted: 12/12/2018

Job Snapshot

Job Description

Under the direction of the Regional Manager, Operations and the general instruction of the Facility Contact at the assigned facility with 8 or more employees, the Site Client Services Supervisor is responsible first for the duties and responsibilities of the Client Services position. In addition, the Site Client Services Supervisor will assist the Regional Manager, Operations in the efficient operation of the assigned account. The Site Client Services Supervisor will also assist the Regional Manager, Operations in training and providing coverage at the site for the Client Services Representatives.



Responsibilities

  • Leadership Responsibilities
    • Answers day to day questions posed by clients and the Client Service Rep positions.
    • Makes recommendations for methods to increase productivity.
    • Comply with all release of information related functions as stipulated in service agreement.
    • Responsible for properly training release of information staff in company and facility specific functions.
    • Ensures supplies are available at designated facility.
    • Responsible for assisting with meeting facility revenue goals on a consistent basis.
    • Responsible for submitting company-related travel expense reports and original receipts to Manager in a timely fashion.
  • Confidentiality:                                                                                                             
    • Maintains confidentiality by keeping all information seen and heard in the facility in the strictest confidence.
  • Productivity and Quality:
    • Maintains productivity, quality and assures customer service standards.
    • Provides input into the review and revision of site procedure.
    • Performs quality reviews and site evaluations as required by clients.
  • Customer Service Skills
    • Answers and conducts business on the telephone routinely while maintaining excellent customer service skills.
  • General Responsibilities:
    • Authorizing Process:
      • Reviews Release of Information requests for validity according to applicable state or federal statutes.  Returns inappropriate authorizations and requests to the requester.
      • Looks up medical record numbers, fills out guides and pulls medical records, if so directed.           
      • Reviews the requests to determine which records are being requested.
    • Copying Process:
      • Scans the medical record and chooses the appropriate information to be photocopied, if so directed.
      • Copies the appropriate pages for the requested records, if so directed.
      • Re-assembles the charts (files) for re-filing.
      • Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure.
      • Documents the release of information in the patient medical record or other means determined by the facility.
    • Invoicing Process:
      • Calculates the amount to be billed to the requester and prepares the invoice, if so directed.
      • Certifies the copies of medical records when requested, if so directed.
      • Prepares copies for mailing, by weighing and affixing postage or by processing the mail through the facility Mail Room, if so directed.
  • Reports to work as scheduled.
  • Complies with all Company Policies, specifically, attendance and punctuality. 
  • Attends mandatory employee in-service meetings and/or training sessions, if so directed.
  • Typically, works remotely accessing work related projects and tasks via VPN access.
  • Performs other duties as assigned.


Qualifications

• A High School Diploma or GED is required.
• Associates’ Degree in healthcare related discipline desired and may substitute for the experience requirement.
• Must be able to communicate effectively in the English language.
• Must be 18 years of age or older.
• Knowledge, experience and/or training in accurate data entry, office equipment and procedures required.
• Must have at least 2 years of experience preferably with release of information, medical records, or other related experience in a healthcare environment.
• Must be able to communicate effectively in the English language.
• Experience in a medical records or health care setting would be beneficial.
• Medical Terminology class is strongly encouraged.