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Sr. Client Project Manager in Hauppauge, NY at CIOX Health

Date Posted: 4/22/2018

Job Snapshot

Job Description

Job purpose

The Sr. Client Project Manager is responsible for managing large clinical records exchange and chart review projects. A key aspect of the role includes liaising with Account Management and Operations to ensure the service delivery commitments CIOX Health has made to our clients are fulfilled. This role requires strong analytical skills and experience or an understanding of project management principals and information systems technology (IT).

Duties and responsibilities

  • Provide full oversight to risk adjustment and quality related projects that provide significant impact to our health insurance clients. This primarily consists of risk adjustment analytics, healthcare medical records retrieval and chart review coding projects.
  • Sr. level project leader to driving overall project health and yield improvements, partner with key stakeholders, primarily account managers and operations to understand project progress, expected project success, and data trends within each project
  • Coordinates with operational teams to perform trend analysis and drive proactive resolution
  • Implementation of all new projects and incremental project files, provide project support including facilitation, tracking and reporting on projects, and client deliverables
  • Lead all Aetna territory/group level status calls
  • Establish and assist with implementing action plans to course correct for retrieval production issues
  • Management of all Special Handling or supplemental projects
  • Coordination and communication with client to ensure meeting of expectations and SLAs.
  • Understand and have the ability to analyze project data to identify trends related to project goals and act accordingly within the organization
  • Work with various stewards along the medical records retrieval project continuum to ensure timely records retrieval to the benefit of the overall success of each project
  • Adjust forecasts and timelines, as well as balancing resources for producing or delivering project deliverables
  • Track and clearly communicate project metrics expectations, trends and expected outcomes to clients and client managers
  • Work within CIOX Healthcare client project management framework, processes, and tools
  • Support the creation and improvement of processes, procedures, and tools
  • Track and report on client portfolio performance, providing a real-time, comprehensive, and prioritized view of all projects

Job Requirements

Not Listed