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Vice President, Operations in Nashville, TN at CIOX Health

Date Posted: 10/10/2018

Job Snapshot

Job Description

This position is remote (work from home) with extensive travel. This candidate can be located in any state in the continental United States. The Vice President of Operations (VPO) serves a key role on the ROI operations leadership team while providing assistance in establishing and delivering on the regions organizational strategic plans.

The position provides direction, leadership and management to the ROI Operations team including Directors of Operations and associated site leaders as two centralized service centers. This position is also responsible for establishing and maintaining communication with the customer hierarchy to establish and maintain CIOX Health services. Duties and


Leadership Responsibilities o Responsible for delivering high levels of service at all times in a culture consistent with CIOX Healths RISE UP core values. o Will have a comprehensive understanding of all product lines and will be responsible for ensuring that RDOs, SMOs and RMOs are trained on all products and services. o Will have a comprehensive understanding of how to optimally use CIOX Health technology at two (2) centralized service centers in Texas and Georgia. o Ensure ongoing communications with HIM Directors, Service Centers COOs in accordance with CIOX Healths Total Quality Management process. o Meet with HIM Directors and/or administrators to discuss service levels and negotiate service agreements on a regional level. o Review, assess and provide resolution to all negative and neutral customer services surveys. o Maintain frequent contact with all levels of the ROI Operations Management team. o Ensure alignment and connectivity with account management function to pulse and manage the Voice of the Customer (VOC). o Provide exceptional time management skills to include being mindful of meeting deadlines, responding timely to emails and phone messages. o Analyze monthly regional budgeting and accounting reports to include Cognos to maintain adherence to annual budget and expenditure controls with emphasis on sales, compensation and site performance. o Analyze reports to ensure appropriate monitoring of financial performance and quality and explain any variances in financial data. o Oversee employee management to include, hiring, training, motivating, coaching, developing, disciplining, and terminating of associates within the reporting structure. o Leads initiatives such as Company technology deployment and support strategies, training requirements and execution, and technical support processes to improve productivity, customer retention and reduce labor and material expense. o Review and follow up on metrics on field service profitability to maximize productivity. o Ensure timely delivery of reports for each location. o Be a champion for continuous improvement. o Provide support and final decision making on service and financial issues.



Demonstrated ability to lead people and get results through others
Ability to organize and manage multiple priorities
Problem analysis and problem resolution at both a strategic and functional level
Excellent interpersonal and communication skills
Four year degree in business or related field and/or minimum of 7 years of work experience in the Healthcare field
RHIT or RHIA certification, preferred
Must be willing to travel at least 50% of the time


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